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RIWANA

Frequently Asked Questions

What is RIWANA?

RIWANA is a premium Indian rice-based skincare line — soaps, toners, and face packs formulated with fermented rice water and natural botanical extracts, rooted in Indian heritage and modern self-care.

Are RIWANA products natural and cruelty-free?

Yes. Every RIWANA product is formulated with natural extracts, is cruelty-free, and contains zero harmful chemicals.

How do I know which products are right for my skin?

Take our free Know Your Skin quiz — 15 quick questions that build a personalised routine and product recommendation based on your skin type, city, and season. You can also book a 1-on-1 consultation with a RIWANA skin expert for personal guidance.

What payment methods do you accept?

We accept Cards, UPI, Netbanking, and Wallets via Razorpay Secure Checkout.

Will I get an order confirmation?

Yes — once your payment is verified, your order confirmation is sent straight to your WhatsApp, and you can also view your order history anytime in your Account.

How much does shipping cost?

Shipping is FREE on orders above ₹499. Orders below that are charged a flat ₹49 shipping fee. See our Shipping page for more details.

Can I return or exchange a product?

Yes — see our Returns page for the full policy and how to start a return.

How can I reach RIWANA directly?

Email us anytime, or message us on WhatsApp — we typically respond within 24 hours. Visit our Contact page for details.

Still have a question?

Reach out on our Contact page — we're happy to help.