Returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging.
To request a return or exchange, message us on WhatsApp or email us via our Contact page with your order ID (visible in your Account order history) and the reason for your return. We'll guide you through the next steps.
Once we receive and inspect your returned product, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days, credited back to your original payment method via Razorpay.
For hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged — unless the item arrived damaged, defective, or incorrect, in which case it's always eligible for a return or replacement.
Reach out anytime via our Contact page.